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Know Your Terms Before You Start

When you open an account with 55five lottery, you enter an agreement that covers how deposits and withdrawals work, what happens to your account, and how we handle…

Account Setup RulesPayment & Withdrawal PolicyData and Security Terms
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55five lottery Know Your Terms Before You Start
REACH OUR TEAM

Get Help with Your Account or Terms

If you have questions about these terms, your account status, or how a rule applies to you, our support team is here. We respond on multiple channels during business hours and aim to clarify any confusion about your rights and responsibilities.

Team online

Live Chat

Open the chat window in the lobby during your session. Available 10 AM to midnight Jakarta time, seven days a week. Ask about account terms, dispute resolution or policy details.

Email Support

Send queries to [email protected]. We read all messages within 24 hours and reply with clarification on how terms apply to your situation.

In-App Messages

File a formal request through your account settings under Help & Disputes. We log every query and respond with written confirmation of our decision.

SECURITY & YOUR DATA

How We Protect Your Account and Information

Your account is protected by encrypted login, two-factor authentication available in settings, and continuous fraud monitoring.

Data Encryption

All communications between your device and our servers use SSL 256-bit encryption. Payment information is tokenised so we never store full account numbers.

Account Recovery

Forgot your password? Use the reset link emailed to your registered address. We verify your identity before granting access to your account and funds.

Fraud Detection

Our systems flag unusual withdrawal requests, rapid location changes or deposits from new payment sources. We contact you immediately if something looks wrong.

Cookie & Tracking Policy

We use cookies to remember your login, language preference and game history. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Data Retention

Account information is kept for seven years after you close your account or as local law requires. You may request deletion of certain non-essential personal data anytime.

Policy Changes & Consent

We notify you of term changes 14 days in advance via email and in-app notice. Continuing to play after the notice date means you accept the new terms.

Frequently Asked Questions About Our Terms

These answers explain how key rules work in practice. If your question isn't here, reach out to our support team—they can walk you through the specific policy detail that matters to you.

Go to the login page and tap Forgot Password. We'll email a reset link to your registered address. Verify your identity by answering your security question, then set a new password. If you can't access your email, contact [email protected] with proof of identity and we'll help restore your account.

Yes. Go to Account Settings > Personal Details and update your email or phone. To change your payment method, remove the old one under Wallet, then add a new DANA, OVO, GoPay or QRIS account. Changes take effect immediately but withdrawals may require re-verification for security.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within 15 minutes. We verify your account and funds first, which usually takes under 5 minutes. If your request is flagged for fraud review, we'll contact you within 24 hours. Bank transfers may take 1-2 business days depending on your bank.

We store your name, email, phone, date of birth, address and payment details. To request a copy of your data, email [email protected] with your account number. We'll send you a file within 30 days. You can also update or correct details anytime in Account Settings.

File a dispute through Account Settings > Disputes. Describe what went wrong and when. We investigate within 7 business days and respond in writing with our findings. If we made an error, we'll reverse the charge. You can also escalate to our compliance team if you believe the outcome was unfair.

Go to Account Settings > Close Account and follow the steps. We'll verify your identity and process any pending withdrawals first. Your balance is credited back to your registered payment method within 15 minutes. After closure, your account data is retained for seven years for regulatory reasons but you cannot log in or play.

These terms apply uniformly across Indonesia where local law permits. Deposit methods—DANA, OVO, GoPay and QRIS—and withdrawal times are the same for all players. Local payment processors may have regional limits; if your chosen method is unavailable in your area, our app will show alternatives when you try to deposit.

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