Reference

How 55five lottery Handles Your Personal Data

At 55five lottery, your personal data is collected only for what we need to run your account, process withdrawals, and keep your sessions secure — nothing more.

Data collected: account details onlyPayments: DANA, OVO, GoPay, QRISRetention period disclosedYour right to request deletionContact us within 24 hours
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55five lottery How 55five lottery Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we handle your personal information, want to correct inaccurate data, or wish to request deletion of your account record, our privacy support team is available seven days a week. Reach out through any of the channels below and we aim to respond within one business day. Players in Yogyakarta and across Indonesia can use the same channels — response times do not vary by region.

Team online

Live Chat

Our live chat window is open 07:00–23:00 WIB daily. Type 'privacy request' and an agent will route your message directly to the data team within minutes.

Email Support

Send your data request to our privacy address at [email protected]. Include your registered email and the specific action you need — access, correction or deletion.

In-Account Form

Log into your account, go to Settings → Privacy, and submit a formal data request form. We acknowledge receipt automatically and follow up within one business day.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every layer of how we store and process your information is built around limiting access to what is strictly necessary.

Encrypted Storage

All personal data — name, contact details and payment identifiers — is stored using AES-256 encryption on servers that are access-controlled and audited on a rolling schedule. Your data cannot be read in plaintext by our staff.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can disable analytics cookies in your browser settings at any time without losing account access.

Payment Data Handling

When you transact via DANA or OVO, we store only the transaction reference number and timestamp — never your full wallet credentials or bank PIN. The actual authentication happens on DANA's or OVO's own secured infrastructure.

Data Retention Period

Account records are kept for as long as your account is active plus the period required under applicable Indonesian regulations. Once that period expires, records are permanently deleted from our servers on a scheduled purge cycle.

Third-Party Access

We share data only with the payment processors needed to clear your QRIS or GoPay transaction. No marketing networks, data brokers or analytics advertisers receive your personal information — this is a firm operational rule, not a policy aspiration.

Your Access Rights

You may request a copy of your stored data, ask us to correct inaccurate entries, or ask for deletion of your account record. Submit requests via live chat, email or the in-account Privacy form — whichever you find easier.

Frequently Asked Questions About Your Privacy

These are the data and privacy questions we hear most often from people opening or managing an account at 55five lottery. Each answer reflects actual policy — not a placeholder response — so you know exactly what to expect before you make a request.

We collect your name, email, phone number and the payment method you register — DANA, OVO, GoPay or QRIS. We also record device identifiers and login timestamps to flag unusual access attempts on your account.

We retain your data for as long as your account remains open, plus the additional period required by applicable regulations in Indonesia. After that window closes, your records are permanently purged from our systems on a scheduled cycle.

Yes. Submit a data access request via live chat (07:00–23:00 WIB), email us at [email protected], or use the Privacy form inside your account under Settings. We respond within one business day and deliver your data summary within seven days.

We do not share your data with advertisers or data brokers. The only third parties who receive any portion of your information are payment processors — such as the OVO or QRIS networks — and only the data needed to complete your transaction.

Go to Settings → Privacy in your account and submit a deletion request, or contact us by email. Once your outstanding balance is cleared and any mandatory retention period has lapsed, we permanently delete your record and confirm this by email.

We use session cookies for login continuity and analytics cookies to track page performance. You can disable analytics cookies in your browser at any time. Session cookies are necessary for your account to function and cannot be switched off while logged in.

No wallet credentials or bank PINs are stored on our servers. We record only the transaction reference number and timestamp. Authentication for DANA and GoPay happens entirely on those platforms' own secure infrastructure, not on ours.

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